MyFlightDesk | Terms & Conditions

TERMS & CONDITIONS

When marking flight bookings on our website or by telephone you are agreeing to a verbal contract which is showing below plus any additional terms and conditions as laid out by the airline or service provider.

Please ensure you have a valid passport for each of the members of the party including infants and children. Please note that some countries require at least 6 months or more remaining validity before the passport’s expiry date. In some instances visas are required for entry and it is your responsibility to ensure that all members of your party hold valid documentation for travel.

All passengers must be fit to fly and are subject to the terms and conditions laid out by the airlines you attend to travel on. If you are unsure please speak to your doctor/midwife etc or contact the airline in question. You can get more information on the airline website.

Fllightdesk is an agent working on behalf of a number of IATA/ATOL travel agencies in the UK. We also use a number of agencies outside the UK in order to keep operating costs to a minimum. To set up and administer your travel arrangements we will hold and use information about you supplied by you. It may be sent in confidence for processing to other companies (or companies acting on instructions) including those located outside the European Economic Area.

All services offered by the airline or Flightdesk are subject to availability.

Any passenger information (Passport or EU/EEA issued National Identity Card data) we hold about you and your travel arrangements may be disclosed to the government authorities of countries in your itinerary. This information is known as "Advance Passenger Informatio

Please allow plenty of time for checks in as the latest security requirements can mean that queues can be longer than expected especially at peak travel times. We recommend that you allow at least 1 hour for domestic flights, 2 hours for European flights and 3.5 hours for intercontinental (long haul) flights.

If you have booked accommodation please ensure they have all the relevant documentation regarding their stay. They may be required to show this information at the airport check in desk.

If you need to arrange any additional services, or have any problems or queries, please do not hesitate to contact our reservations team via email contact@myflightdesk.com or by telephone on 01475 634 087

Please note that we cannot guarantee the prices quoted until your tickets have been issued, your payment has been cleared and you receive your final booking confirmation.

All bookings are subject to the fare rules for the airline you are travelling on and you may incur extra charges when amending, cancelling or do not travel.

We or the airline reserve the right to cancel your booking in the event of non payment.

Some airlines offer complementary meals, drinks and snacks but may be subject to pre booking with the airline you travel on. Please contact or see the relevant website to book this in advance.

The airline reserves the right to decline travel if the documents you use to check in are not in English or are in a different name. Please ensure your documents are valid and acceptable for travel with the airline and country you are travelling to.

Special Needs/Pregnant/ Unaccompanied minors/Children travelling are subject to the rules and regulations set out by the airline. Please contact the airline to get details.

Hold and hand baggage allowance is subject to change from airline to airline. Please check your tickets or contact the airline for information.

The airline reserves right to cancel or change the flight according to the terms and conditions set out by the airline.

An infant is classed as a person between the age of 0-2years old and a child between 2 and 12 year old. However this age policy does change from airline to airline.

Infants who fall between 2 and 12 before there outbound flight or return flights are liable for child tickets in all cases unless the airline specifies different age limits from the industry standard.

Flightdesk is not liable for any charges or compensation if you miss your flight or arrive late at check in or arrive late by connection with an airline operator. In all cases please check with the airline in question who will help you in this situation.

Flightdesk is not responsible for any errors on bookings including passenger names. All information will be read back to the person making the booking. Please be advised name changes on bookings no matter how small may lead to charges been applied. In order to minimise any errors we recommend you read your documents carefully either by email or by post (on request) so you are certain all information is correct.

If you see any information on your ticket which is incorrect please contact us on 01475 634 067 immediately and we will accommodate all requests as much as possible however these are all subject to the airline terms and conditions.

FlightDesk is a trading name of Levan Heights Limited which is a registered in Scotland company number 412780.

Money Transfer, Cargo & Hotels

You can view our money transfer terms and conditions here (Money Transfer Guide & Info)

You can also view cargo information here (Cargo Services)

If you use any of these services you agree to the terms and conditions set out for the services used which are subject to change without notification. Please contact us if you would like to view this information.